Support for Existing Customers
If you are an existing customer and need customer support assistance with your product, please use our Service Portal to search for solutions in our Knowledge Base or submit a service request.
Watch the Service Portal User Video
Support Links
Visit our FAQ page for more information on receiving support including registering for service, reporting critical incidents, and following escalation procedures.
Access our product documentation portal for our portfolio of hardware and software products.
Familiarize yourself with our terms and conditions including Master Purchase and Services Agreement (MPSA), Software End User License Agreement (EULA), and hardware warranty details.
Download product firmware release versions for drivers and tools for Stratus-branded hardware products.
Contact Methods
Please have your asset (site, license) ID ready when contacting support.
Americas Service Center – East
5 Mill & Main Place, Suite 500
Maynard MA 01754US Federal Customers
All US Federal customers should use the following contact methods for support:
Americas CAC – West
20830 N Tatum Blvd. Suite 350
Phoenix, AZ 85050Phone:
1-800-221-6588Phone:
+1-602-852-3200
Vélizy Espace,
Immeuble Le Nungesser,
13, Avenue Morane Saulnier,
78140 Vélizy VillacoublayKolner Str. 12
Eschborn, D-65760
GermanyPhone
+49 (0) 6196 472518TorreSequoia, Centro Polifunzionale Torri Bianche,
Via Torri Bianche 1, 20871
Vimercate – MB
ItalyPhone
+39 02 528632161st Floor, Bloukrans Building
4 Daventry Street
Lynnwood Bridge
Lynnwood Manor
Pretoria, 0081
South AfricaPhone
+27 10 003 8530Parque Empresarial La Marina
C/ Teide, 4 3ª Planta
28700 S.S de los Reyes
Madrid
SpainPhone
+34 91 383 4294Waterman’s House
Waterman’s Court
Staines-upon-Thames
TW18 3AG
United KingdomPhone
+44 (0)1784 415 222
Shoel Rokubancho
Bldg 6 Rokubancho
Chiyoda-ku, Tokyo 102-0085300 Beach Road
#09-07 The Concourse
Singapore, 199555CB-31, Stylus, Regus Business Park, 13th Floor
R-Tech Park, Nirlon Knowledge Park
Off Western Express Highway, Goregaon (E)
Mumbai
India 400063
Level 5, No.7 Eden Park Drive
Macquarie Park NSW 2113
Australia
