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Services > Managed Services

Expert Managed Services for Peak
AI & HPC Cluster Performance

Penguin Solutions Managed Services deliver artificial intelligence (AI) and high-performance computing (HPC) operational excellence with a laser focus on maximizing infrastructure performance and workload availability.

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Deliver Operational Excellence
to AI & HPC Infrastructure

Accelerate Investment Results

Leverage a team of AI & HPC cluster management experts with deep expertise in exascale AI infrastructure to speed time-to-value without disrupting daily operations and preventing workload delays.

Achieve Peak Performance

Benefit from our 2.3 billion hours of GPU runtime management experience to maintain peak performance, workload reliability, and ROI through automated optimization and predictive maintenance.

Enhance Cluster Resilience

Maintain business continuity and reduce downtime with 24x7 proactive cluster monitoring, on-site support, and our Centers of Excellence (CoEs) operating teams identifying and resolving issues.

Best-in-Class Architecture

Our Proven Managed
Services Delivery Model

Our Managed Services brings deep operational expertise to enterprises, cloud service providers (CSPs), neoclouds, and hyperscalers with our experience-driven delivery methodology. Our approach accelerates time-to-value, maximizes uptime, and boosts ROI.

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Operational Playbooks

Consistent, reliable results through proven procedures, repeatable operational templates, and detailed execution runbooks refined over years of experience. These playbooks consolidate specialized knowledge into structured, repeatable execution models.

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Purpose-Built Technology & Tools

We deliver operational excellence and peak cluster performance through Penguin Solutions ICE ClusterWare™—an intelligent cluster management platform purpose-built for modern AI clusters. The platform unifies all cluster components for comprehensive optimization and scalability.

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Centers of Excellence

Our technical CoEs serve as hubs of specialized expertise and standardized methodologies. Senior technical experts in each domain accelerate project delivery through reusable assets, improve quality through proven approaches, and continuously master emerging complex technologies.

In the News

Managing Large NVIDIA DGX Clusters Expertise

Our years of experience have allowed us to develop unmatched capabilities with running large AI factories. For example, we are helping Meta manage the Meta Research Super Cluster, with over 2000 NVIDIA DGX systems, 16,000 NVIDIA A100 Tensor Core GPUs, 500 PB of storage and 40,000 NVIDIA InfiniBand networking links.

Penguin Solutions worked with Meta’s operations team on the hardware integration to deploy the cluster and set up major parts of the control plane. Penguin’s hardware and software expertise helped to unite contributions from NVIDIA and Pure Storage.

Together, these three partners were key to supplying Meta with an optimized solution—the new AI Research SuperCluster (RSC)—which enabled Meta to lay the groundwork for the Metaverse.

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Delivering AI-Optimized Architecture and
AI Managed Services

Penguin Solutions continues to provide exceptional uptime and availability for Meta’s large NVIDIA DGX cluster.

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Certified NVIDIA DGX-Ready
AI Managed Services Partner

Penguin Solutions has designed large NVIDIA DGX clusters, with high-speed NVIDIA InfiniBand networking and optimized storage. We have relationships and expertise with most storage vendors, allowing us to provide bespoke solutions for every customer.

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Technical Capabilities

Best-in-Class
Cluster Management

Clusters at any scale are complex systems requiring specialized expertise across compute, storage, networking, and software domains. Offload the complex operational demands of AI & HPC infrastructure to specialists with over 2.3 billion hours of GPU runtime management experience.

We take a holistic, technology-agnostic approach, offering expertise across vendors, architectures, and protocols to support your range of technology choices. As a certified NVIDIA DGX Ready Managed Services Provider, NVIDIA Elite Solutions Provider, and Dell Gold Partner, we deliver end-to-end visibility and management for both multi-vendor environments and standardized platforms, keep your AI & HPC infrastructure job-ready and performing at maximum efficiency.

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  • Engagement leaders facilitate clear communication, accountability, and alignment with customer goals and provide stakeholders with regular performance reviews.

  • System engineering experts manage the setup, provisioning, and full lifecycle of infrastructure hardware, operating systems, network infrastructure, and storage subsystems. Includes component vendor relationship management.

  • Our support team delivers continuous system availability and uptime for mission-critical applications, including a local depot of spares to minimize downtime from hardware issues.

  • DevOps experts deliver automation to reduce human error, custom monitoring and alerting for proactive issue resolution, and dashboards for full cluster visibility and health.

  • AI and HPC service specialists provide detailed records of deployed assets, secure asset storage, support on-site logistics, coordinate RMA, manage spares, and accurately track inventory.

  • Our support team ensures compliance, integrity, and governance of your AI & HPC infrastructure.

  • Our Process: Additional Services

    AI & HPC Infrastructure Comprehensive Services

    Penguin Solutions is dedicated to our customers’ success. With 25 years of HPC experience in designing, building, deploying, and managing AI and accelerated computing clusters, we have enabled some of the world’s most sophisticated workloads.

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    Design

    Design Infrastructure Services

    Accelerate time to value by basing system architectures on a proven set of designs that have been validated at scale in numerous production deployments.

    Discover Our Design Service
    Discover Our Design Service
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    Build

    Building Infrastructure Services

    Achieve high rates of system stability with our in-factory experts who validate all components of the compute cluster including rack integration, network configuration, and burn-in testing.

    Discover Our Build Service
    Discover Our Build Service
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    Deploy

    Deployment Infrastructure Services

    Drive on-site installations including coordinating with data storage partners, data center staff, system cooling infrastructures, and utilizing our ClusterWare software to validate production readiness.

    Discover Our Deployment Service
    Discover Our Deployment Service
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    Request a Callback

    Talk to the Experts at Penguin Solutions

    Reach out today to discuss how our Managed Services can optimize your AI & HPC infrastructure, deliver operational excellence, and accelerate time-to-value for your organization.

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