Stratus ActiveService Network: Secure Online Services Delivery

 Secure online support environment

Stratus systems, like ftServer, V Series, ztC Edge, and everRun-based solutions, come equipped with something no other vendor offers—Stratus’ ActiveService Network (ASN), a secure, private communications channel that delivers 24/7/365 online monitoring and management services.

If you’re like most businesses today, security is at the forefront of your concerns. As a Stratus customer, you need not worry. The ASN includes a comprehensive set of built-in features and controls that address data, online connectivity, and human security issues. And, all of these technologies are backed by nearly 40 years of expertise in online services delivery to critical application environments.

The ASN is an encrypted, IP-based worldwide network that enables instantaneous around-the-clock monitoring and troubleshooting and prompt resolution of system incidents. Combining real-time alerts with our Atlas knowledgebase and follow-the-sun technical support services, the ASN ensures your critical servers are up and running all the time.

Key Benefits

Proactive communications:

• Communicates alerts to the Stratus^® Atlas database for rapid problem resolution
• Enables automatic parts replacement
• Provides notification for known bug avoidance
• Sends a heartbeat signal to Stratus to ensure around-the-clock communications with Stratus’ support infrastructure

Real time and over time trending

• Data sent to the Atlas knowledgebase over the ASN is used to spot trends in real time, analyze the root cause of issues, and proactively alert you to problems before they affect your business

Secure link to on-demand support

• Built-in ASN security features and controls protect your systems, data and ASN transactions from unauthorized access
• Outgoing “call-home” alerts only connect to Stratus and contain no user data. Only Stratus can determine the source of the call or location of the server

Stratus ActiveService™ Network—

your secure link to 24/7/365 on-demand services

ActiveService Security Features

Call-home message categories

• Diagnostic messages
• Hardware configuration
• Software revisions
• Current system status (duplex or simplex)
• Software revisions
• Log entries

Learn more about Stratus’ 24/7/365 ActiveService Network

For more information contact your authorized Stratus representative, or visit stratus.com.